NYC Commercial Waste Zones​
Action is the most awarded hauler in NYC!​
Action will continue to serve all boroughs across 14 zones and will provide rolloff and large container service city-wide.
DSNY will announce when businesses are required to transition to an awarded hauler. We will always share the latest CWZ news and updates on this website.
What are NYC’s Commercial Waste Zones?​
Local Law 199 and commercial zoning intends to reform the private carting industry and address environmental, safety and customer service interests. The law, adopted in November 2019, sanctioned the creation of twenty commercial waste zones across New York City. In each zone, three waste and recycling carters have been authorized to provide curbside and containerized collection. Additionally, five carters have been authorized to provide large container (10 cubic yards and bigger) service city-wide.​
​All commercial establishments operating in New York City will need to contract with one of the three assigned carters in their zone for waste and recycling services.​
All CWZ awarded haulers submitted to a rigorous proposal process overseen by the Department of Sanitation to prove their commitment to sustainable operations, safety, and customer service. We are excited to be a part of a select group of haulers operating in NYC and look forward to contributing to NYC’s innovative program goals!
What does the new law mean for our customers?​​​
For our New York City customers, you can expect the same reliable and effective service. We remain committed to serving the people and businesses of the 5 boroughs and we feel excited to be part of a more sustainable approach to waste and recycling removal and processing while supporting zero waste initiatives in our city. We will proactively provide guidance on how to keep your business in compliance.
New Customers​​​
If you are not sure which zone your business is in, use our handy Find Your Zone tool below!
FIND YOUR ZONE
We’re Taking Action on NYC’s CWZ Program Goals​
Learn how Action is supporting DSNY’s goals through company initiatives
Zero Waste
Reduce commercial waste disposal and incentivize recycling.
Action continues to invest in recycling technology. We own and operate 7 recycling facilities, including a new state-of-art single stream MRF that opened in 2024. We also support zero-waste initiatives through organics recycling and our waste-to-energy conversion technology, which turns natural bio-gas into clean, renewable energy for the grid.
Environmental Health
Reduce truck traffic throughout the city to reduce air pollution and improve quality of life.
We leverage innovative vehicle technology for route efficiency, reducing carbon emissions. We are also the only commercial hauler in the NYC market utilizing its own waste-by-rail network, which removes approximately 20 million truck miles and eliminates 3.2 billion grams of GHG emissions every year.
Infrastructure and Waste Management
Prioritize investments in clean, modern fleets and facilities that make up a reliable, resilient, and sustainable waste management system.
Our network of 25 facilities are ideally located to efficiently and sustainably serve the NYC market. Action is the only vertically integrated hauler in the 5 boroughs with a specialized fleet and facilities to process all waste and recycling streams, including organics.
Customer Service
Strengthen customer service standards and establish accountability.
Our investment into technology, process, and people allows us to provide an unmatched customer experience. We leverage survey feedback for continuous improvement and accountability.
Health and Safety
Through training, technology, incentives, and constant oversight, Action invests heavily in promoting safety and compliance throughout the company. The health and safety of our staff is essential, and our internal programs address the entire employee cycle with a focus on ongoing training, coaching, and positive reinforcement.
Labor and Worker Rights
Improve industry labor standards and uphold worker rights.
Action and IWS employ over 3,000 union and non-union employees. We strive to cultivate a culture of trust, respect, and inclusivity, while ensuring a safe work environment for all employees.
Pricing
Provide fair, transparent pricing with low prices for businesses.
Our approach to pricing is defined by simplicity and transparency. We believe that customer loyalty is earned through integrity, fair value, reliable service, and unwavering customer support.
Robust, Competitive Industry
Create a system that works for carters of all sizes.
Action’s network of transfer stations and recycling facilities supports haulers throughout New York City.
NYC Customer Resources
Learn more about our services
Overview
Safer Streets, Better Service
Industry Reform News
DSNY Commercial Waste
Zoning Plan
Are you a new customer?
New Customer FAQs
NYC Recycling Code
Recycling Compliance
NYC & NYS Restricted Materials
Materials Compliance
Containers & Compactors
Container Sizes & Specs
Hear from our customers
Customer Testimonials
Why Action
Safety, Environmental Health & Sustainability
Our families have been in the waste business for generations, and as our customers’ needs evolve over the years, so do we as a company. By investing in innovation and technology we are able to serve our customers more efficiently and effectively while reducing the impact on the environment. Maintaining compliance with the ever-changing regulatory requirements and safety best practices is a responsibility we proudly accept. We are committed to doing the right thing for our customers, employees and the environment.