- Who do I contact with questions about my account or service?
Call our Customer Service department at 1-866-DIAL-IWS (1-866-342-5497) or send us a message using our Contact Form. Our agents are very knowledgeable and are eager to help!
- What are your customer service hours?
- How can I pay my bill?
Online: BillTrust Payment Portal
Mail: PO Box 554744 Detroit, MI 48228-4744
Phone: 1-866-DIAL-IWS (1-866-342-5497)
Please have your account number and invoice number. - How do I sign-up for online billing?
All customers, IWS and Action, residential and commercial are eligible for online billing. Visit the BillTrust Payment Portal and click the “Sign Up Now” button. You will need both your account number and enrollment token number to complete your sign-up, which can both be found on your invoice. Continue to follow the prompts online to set-up your account.
- What forms of payment do you accept?
We accept:
✓ All major credits cards (please note a 3% convenience fee applies)
✓ Debit cards
✓ Checks (via mail to: PO Box 554744 Detroit, MI 48228-4744)
✓ Checking account/ACH
Please note: Convenience fees will not be applied to personal debit cards – our payment systems can distinguish
debit from credit and will not process the fee. - When do I put my trash and recycling out?
Please be sure to have your materials out for pick up THE NIGHT BEFORE your service day.
For Action NYC customers, your pick-up runs overnight. The morning of your pick-up is considered to be your pick-
up day. For example, if your containers/agreement reads “Tuesday” pick-up, you should put your waste & recycling
out Monday evening. Your route will begin on Monday evening (7pm) and will run until Tuesday morning (7am). We
consider this a Tuesday pick-up - When do your collection routes run?
- What items are included in single stream recycling bags?
- Action / New York City Customer’s Holiday Schedule
Action’s standard collection routes do not operate on the following holidays.
New Year’s Day January 1 – Please do not place trash out for collection the night before this holiday (New Year’s Eve) Memorial Day Please do not place trash out for collection the night before this holiday (Sunday) Independence Day Please do not place trash out for collection the night of this holiday Labor Day Please do not place trash out for collection the night before this holiday (Sunday) Thanksgiving Please do not place trash out for collection the night of this holiday (Thursday) Christmas Day December 25 – do not place trash out the night before this holiday (Christmas Eve)
NOTE: If your collection falls on any of the holidays listed above, please contact our customer service team to
reschedule your pick-up. 1-973-623-7600, or e-mail customerservice@actioncarting.com - Do I have to hire a carting service for waste & recycling?
According to NYC regulations (AC16-116 b), businesses can either contract with a private carter for waste and recycling collection or obtain a “Self-Hauler” registration from the Business Integrity Commission and transport the refuse in a vehicle with commercial license plates. To avoid a violation or fine, post your carter’s decal and schedule in your window, and keep a copy of your contract or receipt at your business. Merchants that transport their refuse personally must post their Business Integrity Commission Self-Hauler registration.
- Does my business have to recycle?
Action Carting Frequently Asked Questions
- Who do I contact with questions about my account or service?
- What are your customer service hours?
- How can I pay my bill?
- How do I sign-up for online billing?
- What forms of payment do you accept?
- When do I put my trash and recycling out?
- When do your collection routes run?
- What items are included in single stream recycling bags?
- Action / New York City Customer’s Holiday Schedule
- Do I have to hire a carting service for waste & recycling?
- Does my business have to recycle?
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