Action Carting Frequently Asked Questions

Call our Customer Service department at 1-866-DIAL-IWS (1-866-342-5497) or send us a message using our Contact Form. Our agents are very knowledgeable and are eager to help!

Monday – Friday 8:00am – 6:00pm EST
Saturday 8:00am – 12:30pm EST

Online: BillTrust Payment Portal
Mail: PO Box 554744 Detroit, MI 48228-4744
Phone: 1-866-DIAL-IWS (1-866-342-5497)
Please have your account number and invoice number.

All customers, IWS and Action, residential and commercial are eligible for online billing. Visit the BillTrust Payment Portal and click the “Sign Up Now” button. You will need both your account number and enrollment token number to complete your sign-up, which can both be found on your invoice. Continue to follow the prompts online to set-up your account.

We accept:
✓ All major credits cards (please note a 3% convenience fee applies)
✓ Debit cards
✓ Checks (via mail to: PO Box 554744 Detroit, MI 48228-4744)
✓ Checking account/ACH
Please note: Convenience fees will not be applied to personal debit cards – our payment systems can distinguish
debit from credit and will not process the fee.

Please be sure to have your materials out for pick up THE NIGHT BEFORE your service day.
For Action NYC customers, your pick-up runs overnight. The morning of your pick-up is considered to be your pick-
up day. For example, if your containers/agreement reads “Tuesday” pick-up, you should put your waste & recycling
out Monday evening. Your route will begin on Monday evening (7pm) and will run until Tuesday morning (7am). We
consider this a Tuesday pick-up

Action routes in New York City run overnight between the hours of 7:00pm – 7:00am.

Service will resume when conditions are safe. However, our drivers must have safe, clear, and unobstructed access to your containers to complete service.

If snow, ice, flood waters or debris prevent safe access, service may be delayed or skipped until conditions improve.

To help ensure your service is completed as scheduled, clear snow, ice and storm debris from any access ways including driveways, alleyways, loading docks, entrances and gates. Walkways used by the driver should be clear and containers must be freewheeling, not frozen in place, and easily movable for service.

If you are a residential customer receiving driveway or backdoor service and are unable to fully clear your driveway, please place your totes at the curb prior to service to help avoid potential service interruptions.

If you have a compactor, please ensure that snow and ice are cleared from the entire unit. Keeping snow and ice at least 3 feet away from the power unit can help prevent sluggish or unresponsive controls caused by frozen hydraulic lines.

If access areas are not properly cleared, the driver may be unable to safely service your location.

We accept plastic bottles & jugs, aluminum & steel cans, newspaper, cardboard, and paper.
We can NOT accept, plastic bags, hazardous or electronic waste, medical sharps, glass, or polystyrene foam.

Action’s standard collection routes do not operate on the following holidays.

NOTE: If your collection falls on any of the holidays listed above, please contact our customer service team to
reschedule your pick-up. 1-973-623-7600, or e-mail customerservice@actioncarting.com

According to NYC regulations (AC16-116 b), businesses can either contract with a private carter for waste and recycling collection or obtain a “Self-Hauler” registration from the Business Integrity Commission and transport the refuse in a vehicle with commercial license plates. To avoid a violation or fine, post your carter’s decal and schedule in your window, and keep a copy of your contract or receipt at your business. Merchants that transport their refuse personally must post their Business Integrity Commission Self-Hauler registration.

Yes, per Rules of the City of New York 1-10, all businesses in NYC must recycle metal, glass, plastic, beverage
cartons, paper, and cardboard. Some businesses are also required to recycle organics and construction waste.