When do I put my trash and recycling out?

Please be sure to have your materials out for pick up THE NIGHT BEFORE your service day. For Action NYC customers, your pick-up runs overnight. The morning of your pick-up is considered to be your pick- up day. For example, if your containers/agreement reads “Tuesday”...

What forms of payment do you accept?

We accept: ✓ All major credits cards (please note a 3% convenience fee applies) ✓ Debit cards ✓ Checks (via mail to: PO Box 554744 Detroit, MI 48228-4744) ✓ Checking account/ACH Please note: Convenience fees will not be applied to personal debit cards – our payment...

How do I sign-up for online billing?

All customers, IWS and Action, residential and commercial are eligible for online billing. Visit the BillTrust Payment Portal and click the “Sign Up Now” button. You will need both your account number and enrollment token number to complete your sign-up, which can...

How can I pay my bill?

Online: BillTrust Payment Portal Mail: PO Box 554744 Detroit, MI 48228-4744 Phone: 1-866-DIAL-IWS (1-866-342-5497) Please have your account number and invoice number.